Terms & Conditions

1. Introduction

These Terms and Conditions apply to all work carried out by Peterborough Pro Plumbing, a Plumbing and
Heating company based in Peterborough. By agreeing to work with us, you accept the terms set out in this
document. These Terms apply to both residential and commercial customers unless otherwise stated. They
are designed to ensure clarity, fairness, and a positive working relationship between the client and the
contractor. If you have any questions or would like to discuss specific clauses, please get in touch before work
begins.

2. Services Offered

We provide various aspects of plumbing and heating services and bespoke bathroom installs. A full description
of the services we offer can be found on our website. All services are provided with reasonable
skill and care, in line with industry standards. We reserve the right to update or modify our service offerings at
any time, but will always honour any agreed works as set out in your quotation.

3. Quotations & Pricing

All quotes are provided free of charge and are valid for 30 days from the date of issue, unless otherwise
agreed. Quotes are based on the information you provide at the time and may be subject to revision if the
scope of work changes. Any additional work required will be discussed and agreed before being carried out.
Pricing includes labour, materials and VAT{ where applicable} unless stated otherwise. Any unforeseen issues
discovered during the course of work that may affect the cost will be discussed with you immediately.

4. Payments & Deposits

A deposit of 50% may be required before work begins. This secures your booking and covers initial material
costs. Final payment is due upon completion of the agreed work unless otherwise stated in writing. Payment
can be made via bank transfer or in cash. Late payments may result in additional charges, including interest as
allowed under the Late Payment of Commercial Debts Act. We reserve the right to pause or cancel works in
cases of non-payment.

5. Customer Responsibilities

You agree to provide clear access to the work area, as well as water, power, and any other essentials needed
to carry out the work. You must notify us of any known hazards or risks that may affect the work. Any delays
caused by lack of access or customer-related issues may result in additional costs. If you have pets, valuables,
or delicate furnishings, it is your responsibility to make sure they are protected or moved out of the work area.

6. Cancellations & Delays

If you wish to cancel or postpone a scheduled job, please give at least 7 days notice. Cancellations made with
insufficient notice may result in a cancellation fee to cover lost time or materials. In the unlikely event that we
must reschedule your project due to unforeseen circumstances, we will provide as much notice as possible
and work with you to find a new suitable date. We are not liable for delays caused by factors beyond our
control, such as adverse weather, material shortages, or third-party delays.

7. Guarantees & Workmanship

We stand by the quality of our work. All labour comes with a 12 moths workmanship guarantee, covering
defects due to poor workmanship. Materials are covered by the manufacturer’s warranty where applicable. If
you notice any issues after completion, please contact us immediately so we can investigate and resolve them.
Guarantees do not cover damage caused by misuse, neglect, third-party interference, or wear and tear. We
aim to resolve snagging issues quickly and efficiently.

8. Liability & Limitations

We are insured for public liability up to 2 Million . While we take care to protect your property, we are not liable
for minor cosmetic damage or for any pre-existing faults or issues. We are not responsible for delays caused
by factors beyond our control. You are responsible for ensuring any necessary permissions, licences, or
consents (such as planning permission or landlord approval) are in place prior to work starting, unless we have
agreed to obtain them for you in writing.

9. Privacy & Data

We collect and use your personal data only as required to deliver our services. This may include your name,
address, phone numbing, email, and project-related information. Your information will not be shared with third
parties without your permission, except where legally required. We take all reasonable steps to protect your
data in line with current UK GDPR legislation. For full details, see our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled in
the courts of Cambridgeshire. These terms do not affect your statutory rights as a consumer. Should any part
of these terms be found unenforceable, the remainder shall remain valid and enforceable.

11. Contact Details

Peterborough Pro Plumbing
4 Crawthorne Road PE14AB
Phone: 07518588421
Email: abonedamadam@gmail.com